Náutica Torres

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Shipping & Returns

Shipping Methods

Delivery service. Delivery time 5 business days. Failure to be present at the time of delivery will be left a note for you can contact the carrier and request a new delivery or to retire in the offices for that purpose.

Shipping

Shipping charges are added to the total order through an automated process that responds to the scales calculated according to weight and volume localizacióny package. The amounts of shipping costs always include insurance required by law. For special requests or specific volumes, the study of postage charge as the order.
We reserve the right to change the amount of freight charge, without prior notice regarding changes in transport fares.

Delivery

Our delivery time is set at a maximum of 5 working days in mainland Spain and the Balearic Islands, except the island of Menorca to be 2 days.
In a possible verification of customer data may be requested to send a copy of your DNI card or residence card in order to confirm the same.
For a possible request for verification of the order, this shall be done by sending an appropriate budget to be returned signed and accepted by the customer.
In any case, without prejudice to the foregoing, the delivery start counting after receiving your order into our system (to changes in the status of orders, always receive a notice in the form of renovation of your order).

Returns

If the product is not satisfied you have 7 days, counting from the date of receipt of the goods to be returned.
Should the customer inform us by email nautica@e-torres.net including: order number, name, address, telephone number and the product you want to return. You can also call us at 971 380 749.
The return must be made in the same carrier that made the delivery and postage prepaid. No collect shipments due to shipping without permission.
The full amount of purchase is returned to the client to be agreed by both.
The amount will be delivered in any case, upon receipt of the items in our home, after checking the status of the goods must be unused and in original packaging.
In the event that, in return, the item is not in the above conditions shall be sent to the client, charged extra for postage.
For the item shipped is not chosen by the customer, defective or damaged, the customer must return after recepcióny review article.

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